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TECHNOLOGIES

Nuage offer skills in a number of technologies, these are
the foundation of any reliable, secure and scalable communications environment.

Data Networking

Despite the growing popularity of Ethernet for advanced applications like voice, data connectivity is still the critical application for many enterprise networks. Increasingly, even the smallest networks are an essential component of a business's success. IT professionals who build and operate enterprise networks are challenged to protect business continuity, prepare for growth and change, and work with minimal resources.

The technical consultants at Nuage can help you design and support the most demanding, bandwidth-intensive data applications. We will provide configuration and installation, on-site training and proactive monitoring of network performance and utilization to help you fully optimize the powerful performance capabilities of these solutions.

Wireless LAN

The reliable delivery of latency-sensitive voice and video streams mandates the use of transport mechanisms with very low packet loss, jitter, and delay. IP PBX systems already incorporate the necessary mechanisms to deliver these services over local area networks (LANs) and wide area networks (WANs). The introduction of corporate Wi-Fi networks and wireless clients introduces a disruptive new variable in the transportation of latency-sensitive streams, one that must be properly managed and controlled to provide a satisfactory user experience.

The underlying protocols for Quality-of-Service (QoS) over Wi-Fi were standardized several years ago, and enterprise wireless LANs now incorporate the relevant standards. However, adhering to the standards alone is not sufficient to build a superior multimedia-enabled wireless LAN. Rather, the resller /vendor needs to understand the fundamentals of how these protocols work, and then implement network configuration adjustments that dynamically and automatically tune the network to deliver end-to-end QoS.

UC

IP Telephony provides the foundation for meeting today's need for Unified Communications (UC) in the enterprise. The basic premise of UC is to foster instant communication between workers beyond the traditional phone and e-mail and into voice, video, IM, and wireless.

It's generally accepted that, to achieve their full potential, organisations need the ability to communicate and collaborate better and Unified Communications (UC) enables that.

Full UC is achieved through the convergence of real time, near-real time and non-real time business communication applications including: calling, conferencing, messaging, contacts, calendaring, collaboration and rich presence with voice, video, text, and visual elements.

Contact Centre

Customers expect higher levels of service than ever, and multisite contact centres are now the norm. Built on highly reliable unified communications systems, Contact Centre solution easily connects internal and external customers to the right agent at the right time. The result? Lowered costs and an improved customer experience that help to transform your contact centre into a revenue centre.

Call Centres can drastically improve their total cost of ownership by integrating their contact centres with the business applications they use, such as customer relationship management (CRM) and trouble ticketing application, to improve productivity and interruptions.

Nuage can help partners offer a flexible solutions for all types of enterprises: from smaller, less formal environments to large organizations that require call centers with sophisticated routing and reporting options, multimedia, self-service and outbound campaign capabilities.

Mobility & BYOD

Mobility is a way of life and BYOD is here to stay. With 72% of enterprises already having a BYOD program in place and another 19% either considering a rollout or planning a rollout in 6-12 months, the writing on the wall is clear. Employees want to use their own devices at work and when remote, while students want bring their own devices to campus. Organizations which may have once viewed BYOD as a threat are beginning to embrace BYOD as a way to enhance productivity for the enterprise and learning on campus. IT is left to determine how to upgrade or worse yet -- replace outdated networks to enable mobility and develop and enforce BYOD policies. Then there is the question of onboarding how to get these BYOD devices onto the network securely and with expected Quality of User Experience.

AudioCodes Gateways

Media Gateways, Multi-Service Access Gateways, IP Phones, Session Border Controllers and Value Added Applications, can fit into IP Telephony and Unified Communications networks. By supporting industry standard protocols such as SIP, and interoperating with all industry leading PBXs and IP-PBXs.

Converged Voice & Data solutions provided by AudioCodes include a range of voice & data network products which provide fully secured voice and data access solutions for the distributed Enterprise.

The AudioCodes Gateways enable the connection of the Microsoft Office Communications Server 2007 R1 & R2 and Lync Server 2010 to different models of PBXs, IP-PBXs, PSTN and SIP Trunks.

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